Shipping policy

SHIPPING POLICY

Effective Date: August 11, 2026

Thank you for shopping with Thairapy Essentials LLC. We are committed to carefully preparing and shipping your order so that your products arrive safely and in accordance with our quality and handling standards.

By placing an order through thairapyessentials.com, you acknowledge and agree to the terms of this Shipping Policy.

1. ORDER PROCESSING

Orders are generally processed within 3–5 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or applicable holidays.

Processing times may occasionally take longer during product launches, promotions, holidays, high-volume periods, or circumstances beyond our reasonable control.

You will receive an order confirmation after your purchase and, when applicable, shipping confirmation with tracking information once your order has been shipped.

2. SHIPPING METHODS & DELIVERY TIMES

Available shipping methods and estimated delivery times will be displayed during checkout.

Estimated delivery times begin after your order has been processed and shipped. Delivery dates provided by shipping carriers are estimates and are not guaranteed.

Thairapy Essentials LLC is not responsible for carrier delays, missed delivery estimates, weather-related delays, holidays, natural disasters, transportation interruptions, or other circumstances outside our reasonable control.

3. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

Thairapy Essentials LLC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

4. TRACKING INFORMATION

When tracking information is available, it will be provided to the email address associated with your order.

Once an order has been transferred to the shipping carrier, tracking updates and delivery information are primarily controlled by the carrier.

If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

Thairapy Essentials LLC is not responsible for packages confirmed by the carrier as delivered to the address provided at checkout.

5. LOST, STOLEN, OR DAMAGED PACKAGES

Thairapy Essentials LLC takes reasonable care when preparing orders for shipment.

Once a package has been accepted by the shipping carrier, delays, loss, theft, or damage occurring during transit may be outside our control.

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the package, shipping label, and damaged product.

We will review the circumstances and determine whether any resolution is available under applicable law and our policies.

For packages marked as delivered but not received, customers may be required to contact the shipping carrier directly to initiate a claim.

6. SHIPPING DELAYS

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier delays or service interruptions
  • Holidays
  • Incorrect or incomplete shipping information
  • Transportation disruptions
  • Government restrictions
  • Unexpected operational delays
  • Other circumstances beyond our reasonable control

A shipping delay does not automatically qualify an order for cancellation, refund, return, or replacement.

7. INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for any applicable customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country.

Thairapy Essentials LLC does not control these charges and is not responsible for delays caused by customs or other governmental agencies.

Customers are responsible for ensuring that purchased products may legally be imported into their destination country.

8. ORDER CHANGES & CANCELLATIONS

Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be accommodated after an order has been submitted.

If you need to correct your shipping information or request a cancellation, contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes.

9. REFUNDS & RETURNS

All Thairapy Essentials products are subject to our Refund, Return & Exchange Policy.

Due to the hygiene and safety considerations associated with haircare, skincare, and personal-care products, all sales are final.

Please review our Refund, Return & Exchange Policy before placing an order.

10. CUSTOMER RESPONSIBILITY

By placing an order, you acknowledge that you are responsible for:

  • Providing accurate shipping information.
  • Selecting the appropriate products.
  • Monitoring tracking information.
  • Being available to receive your shipment when appropriate.
  • Reviewing your order promptly upon delivery.

11. POLICY CHANGES

Thairapy Essentials LLC reserves the right to modify this Shipping Policy at any time.

Updates will be posted on thairapyessentials.com and will become effective upon publication unless otherwise stated.

12. CONTACT US

For questions regarding shipping or an existing order, please contact:

Thairapy Essentials LLC
Website: thairapyessentials.com
Email: [Insert Business Email]

© 2026 Thairapy Essentials LLC. All Rights Reserved.