Refund policy

REFUND, RETURN & EXCHANGE POLICY

Effective Date: August 11, 2026

Thank you for choosing Thairapy Essentials LLC. Because our products may come into direct contact with the hair, scalp, skin, and body, we maintain strict hygiene and safety standards.

For the protection of all customers and to maintain the integrity and safety of our products, ALL SALES ARE FINAL.

1. ALL SALES ARE FINAL

Thairapy Essentials LLC does not accept returns, refunds, or exchanges on purchased products.

All purchases made through thairapyessentials.com are considered final once the order has been placed.

Due to the nature of our products and applicable hygiene and safety considerations, we cannot accept products that have been opened, used, handled, or returned by customers for resale.

This policy applies regardless of whether a product has been used.

2. NO REFUNDS OR EXCHANGES

We do not provide refunds, returns, store credit, or exchanges for:

Change of mind
Incorrect product selection
Incorrect size or quantity selected by the customer
Failure to review product information or ingredients before purchase
Personal preference
Dissatisfaction with individual results
Allergic reactions or skin sensitivities
Product incompatibility
Failure to perform a patch test
Products that have been opened or used
Products that do not produce the customer’s desired results

By placing an order, you acknowledge and agree to this policy.

3. PRODUCT SENSITIVITIES & ALLERGIC REACTIONS

Customers are responsible for reviewing product ingredients before purchasing and using any Thairapy Essentials product.

Although we carefully formulate and handle our products, any cosmetic, personal-care, haircare, or skincare product may cause an allergic reaction, irritation, sensitivity, or other adverse response in certain individuals.

Individual reactions can vary based on a person’s allergies, sensitivities, skin type, hair type, medical history, environmental factors, and other individual circumstances.

Thairapy Essentials LLC does not guarantee that any product will be suitable for every individual.

We strongly recommend reviewing all ingredients and performing an appropriate patch test before applying a new product to a larger area of the skin, scalp, or hair.

If irritation or an adverse reaction occurs, discontinue use immediately and seek appropriate medical attention when necessary.

4. NO GUARANTEE OF RESULTS

Thairapy Essentials LLC makes no guarantee, warranty, or representation that any particular product will produce a specific result for any individual customer.

Results may vary substantially from person to person.

Purchasing or using a Thairapy Essentials product constitutes an acknowledgment that individual results are not guaranteed and that the customer is responsible for determining whether a product is appropriate for their individual circumstances.

Testimonials, photographs, reviews, and customer experiences displayed on our Website or social media represent individual experiences and should not be interpreted as a guarantee of similar results.

5. HEALTH-RELATED DISCLAIMER

Thairapy Essentials products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly stated otherwise and permitted by applicable law.

Our products and website content should not be considered a substitute for professional medical, dermatological, or other healthcare advice.

Customers with known allergies, sensitivities, medical conditions, or other health concerns should consult an appropriate healthcare professional before using a new product.

6. CUSTOMER ASSUMPTION OF RISK

By purchasing and using a Thairapy Essentials product, you acknowledge that you have had an opportunity to review the product description, ingredients, directions, warnings, and applicable information provided on our Website.

You voluntarily assume responsibility for the proper use of the product and for determining whether the product is appropriate for you.

You acknowledge that individual sensitivities and allergic reactions can occur even when a product has been properly formulated, manufactured, labeled, and used according to its directions.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Thairapy Essentials LLC, its owners, officers, employees, contractors, affiliates, agents, and representatives shall not be liable for any injury, allergic reaction, irritation, sensitivity, adverse response, loss, damage, or other health-related issue arising from or related to the use, misuse, or inability to use any product purchased through our Website.

This limitation includes, without limitation, claims arising from individual allergies, sensitivities, product incompatibility, failure to review ingredients, failure to perform a patch test, improper use, or use contrary to product instructions.

Nothing in this policy is intended to waive, exclude, or limit any liability or consumer right that cannot legally be waived, excluded, or limited under applicable law.

8. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Although all sales are final, if you receive an item that appears to have been damaged during shipment, is materially defective, or is materially different from the product you ordered, please contact us promptly after delivery.

Please include your order number and clear photographs of the product, packaging, and shipping label so that we can evaluate the issue.

Any resolution for a damaged, defective, or incorrect order will be determined by Thairapy Essentials LLC in accordance with applicable law.

9. ORDER INFORMATION

Customers are responsible for ensuring that their shipping address, email address, product selection, and other order information are accurate before completing checkout.

Thairapy Essentials LLC is not responsible for losses, delays, or additional costs resulting from incorrect information provided by the customer.

10. POLICY CHANGES

Thairapy Essentials LLC reserves the right to modify this Refund, Return & Exchange Policy at any time.

Changes will become effective when the updated policy is posted on our Website.

The policy in effect at the time of purchase will generally govern that transaction, subject to applicable law.

11. CONTACT US

Questions regarding this policy may be directed to:

Thairapy Essentials LLC
Website: thairapyessentials.com
Email: hello@thairapyessentials.com

Refund policy

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